Director, Sales Operations, Japan, Global Sales Operations

Strategy And Sales Operations Leader For AWS Japan Global Sales Operations Team

Amazon Web Services ("AWS") enables customers of all sizes to run their applications on Amazon's industry-leading cloud computing infrastructure. AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

We are looking for a strategy and sales operations leader for AWS Japan global sales operations team to help drive long-term growth of the business. The ideal candidate will be a hands-on and motivated self-starter who is passionate about using data and has a track record of leadership to help us measure and run every area of the business and influence decision-making.

In this role, the candidate will develop and execute AWS Japan business cadences, continuously evolve forecasting models, analyze historical results, and make business recommendations based on those analyses – all in an environment of rapid growth and increasing complexity. As the COO to the VP of AWS Japan and a member of the AWS Japan leadership team, this role will develop, implement, and manage the business processes, systems, reports, and strategies that optimize business functions to meet organizational goals and initiatives.

The strategy and sales operations leader will drive the management cadence of the business. This position manages the execution of area business targets and goals, headcount plans, market segmentation, and demand generation campaigns while proposing improvements to increase business effectiveness and drive desired results. The ideal candidate must be hands-on with data and models, combining analytical excellence with strong problem-solving abilities. They should have experience working with large datasets and relevant technical tools. This role requires strong communication skills and the ability to build relationships across teams, including data warehouse/BI, business development, finance, marketing, recruiting, and compensation.

In this fast-growing business environment, the successful candidate will:

• Lead change management through direct team leadership and cross-functional influence
• Improve reporting tools and processes to enhance data accessibility and insights
• Develop and execute business targets aligned with organizational vision
• Drive scalable solutions to complex business challenges
• Build and lead high-performing teams
• Translate complex analytics into clear, actionable insights
• Collaborate effectively with sales and functional teams
• Demonstrate strong project and change management capabilities
• Exhibit effective communication and stakeholder relationship management, analytical insight, and be a passionate advocate for customers to internal stakeholders

Key job responsibilities:

• Serve as a key partner and advisor to the vice president of AWS Japan, supporting or representing them when needed
• Drive the operating model to support growth strategies, including public sector-specific initiatives
• Support the execution and scaling of generative AI initiatives to unlock data-driven insights and support customer innovation
• Collaborate on the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions
• Serve as an active member of the AWS Japan leadership team, contributing to initiatives and decisions
• Lead the annual area goals recommendations, budgeting, and ongoing forecasting processes
• Use metrics and supporting business dashboards to give visibility to senior management regarding business operations and customer segment performance
• Work cross-functionally to drive overall sales organization readiness, including territory planning, investment guidance, and headcount allocation
• Help build and drive strategic change plans across the sales organization
• Drive the operating model to support growth strategies
• Assist in defining, landing, and executing strategic initiatives for the Japan field sales teams
• Collaborate with internal end-users and cross-functional teams to incubate new programs and implement new initiatives with the field sales teams

About the team:

Diverse experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive team culture: AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & career growth: We're continuously raising our performance bar as we strive to become Earth's best employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/life balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.