Operations Director

Operations Director (USA-Canada-LatAm), Global Fac, Gallagher Re

At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape. Here, you'll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we transform advanced insights and market intelligence into strategies that protect businesses, drive performance, and shape the future of reinsurance. We're a community of decision makers, future shapers, and trusted experts working side by side to deliver meaningful impact through innovative thinking and practical solutions. At Gallagher Re, your curiosity is welcomed, your growth is championed, and your work truly matters. This is a place where you'll have the freedom to explore new ideas, take ownership of your career, and collaborate with people who are as driven and inquisitive as you are.

The Operations Director (USA-Canada-LatAm), Global Fac, Gallagher Re, is a key member of the management team and is accountable to the Chief Operating Strategy Officer of Global Facultative, Gallagher Re. The primary responsibility of this role is to embed and oversee strong broker support capabilities and resources in situ in support of brokers locally, ensure clear and efficient hand-offs to servicing, claims and other support functions and drive continuous improvement and issue resolution. This position supports the development and execution of an ambitious strategic growth plan, with a focus on sustainable, long-term growth through an efficient scalable operating model. The role also holds responsibility for ensuring the division's adherence to regulatory requirements. The role is a key member of the Global Fac Management Team and works alongside and in partnership with other Operations Directors (regionally aligned), the Servicing Director, Complex Claims Director and Servicing Manager (offshore) in particular. Key functional partnerships include Sanction / Financial Crime, Market Security, RQM, Partner Assurance (UK), Legal, Compliance and Product Owners of relevant systems / platforms. The successful candidate for this position will excel at building strong relationships with all regional division leadership, internal business partners and support functions, and key stakeholders across the division. The ability to lead with confidence while maintaining independence and objectivity will be critical. Clear, accurate, and decisive communication skills are essential for success in this role. Creativity is encouraged, particularly in relation to achieving the broader growth objectives of the enterprise. Proficiency in managing operational processes and driving continuous improvements in efficiency is imperative. The ideal candidate will thrive in a fast-paced environment with multiple priorities, effectively managing day-to-day demands while driving positive change within both the Operations team's operations and the broader business.

Driving Operational Efficiency & Process Standardization

• Build operations and broker support partnering capabilities – primary focus is on ensuring efficient and effective operations support for production, enabling brokers with a platform, operating model and standardized global processes that helps to drive sales and support revenue and growth and strong client experience
• Identify opportunities for process efficiency improvement including systems development requirements, automation and AI working in partnership with relevant experts in the business and technology teams.
• Oversee provision of insightful reporting, analysis, and KPIs to optimize operational performance.
• Demonstrate a deep understanding of business operational challenges and opportunities, providing independent challenge to broker and management views, when necessary, on proposed investments and growth plans.
• Take full ownership and oversight of the operation of all broker and operations support activities for allocated regions as defined below
• Work with the business as required to oversee the provision of data and adherence to associated processes and data quality requirements to ensure Finance receives all necessary information to carry out its analytical and reporting duties on time.
• Supports the COSO in production of business plans and investment cases for operations
• Oversees the standardized onboarding and training of all new joiners in operations, broker support and also production i.e. ensures all new joiners are properly inducted in how we transact business, how we do things and what is expected of them in their roles

Strategy

• In support of ambitious growth goals, create sound operations and broker support planning strategies to develop a functional roadmap that is focused on peerless client service and is as cost effective as possible, as well as proposed areas of investment.
• Enhance the operations team's preparedness capabilities to respond to pending business decisions, enabling the business to evaluate uncertain outcomes effectively.
• Work with COSO to monitor performance against overall long-term strategic operations plans.
• Provide fair and balanced insights into current, emerging, and potential opportunities and issues.
• Gets involved in projects as required and in support of COSO initiatives

Data Controls

• Hold accountability for ensuring strong GRe and Fac business unit data controls are in place including ownership, processes and controls around relevant data entry into our core broker related platforms e.g. WIN, Workbench (or equivalent) etc.
• Lead and manage a team of operations and broker support professionals responsible for implementing strong operational controls.
• Ensure regulatory compliance and adherence to internal Gallagher reporting requirements.
• Ensure consistency in approach globally, working with other stakeholders and provide guidance to regional / other teams regarding reporting and controls.

Leadership

• Ensure colleagues have career development plans that provide Gallagher with strong bench strength for future leaders and specialized individual contributors.
• Deliver reviews and projects on time, within agreed budgets, and in accordance with the expectations of the global fac leadership team.
• Works with other Operations Directors in Fac to ensure consistency of approach and standardized processes globally
• Work closely with Enterprise Solutions functions (or equivalent) and servicing / claims functions.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.