Branch Operations Director - Hospice

Branch Office Manager

This position is responsible for the daily operation/management of the branch, to include staffing and fiscal responsibility. Leads efforts to ensure operational efficiencies, streamlining processes where possible. Ensures branch office meets all federal, state and local requirements.

Responsibilities

• Leads the management staff in developing and working from a business plan that focuses on all aspects of branch office operations, including setting priorities and job assignments. Monitors each department's activities, communicates policies, evaluates performance, provides feedback, and assists, observes, and disciplines as needed.
• Develops an environment that allows for creative thinking, problem solving and empowerment in the development of a branch office management team. Oversee regular rounds to monitor delivery of nursing care, operation of support departments, cleanliness and appearance of the branch office; morale of the staff; and ensures patient needs are being addressed.
• Exhibits positive customer service both to internal and external customers through the ongoing support and implementation of the customer service initiatives and business objectives. Utilizes survey information to address areas of importance as defined by our customers.
• Ensures consultants and other support resources are appropriately utilized and a high level of interdepartmental teamwork is maintained.
• Maintain a working knowledge of and ensure compliance with all governmental regulations.
• Implement effective processes to maintain employee requirements, effective communication, and timely and accurate reporting. Establish an environment that encourages growth, employee morale, and staff retention.
• Partner with Human Resources and Talent Acquisition to ensure timely hiring and onboarding of staff, timely resolution of employee complaints/concerns, and guidance in addressing employee relations issues.
• Manage branch office budgets and business practices to include labor costs, payables, and receivables. Monitor business activities to ensure procedures and standards are followed, appropriate handling of funds and that sound credible business practices are always followed. Communicate budget guidelines and expectations to department managers. Meet established budget and Accounts Receivable goals as developed by department supervisor.
• Develop and implement a growth strategy for the branch office that reflects service opportunities, competition, potential market changes, and which maximizes census, payor mix, and ancillary revenues. Lead and monitor key staff and branch office staff to play an active role in carrying out the growth plan. Take initiative in evaluation, development and implementation of new business opportunities that meet the needs of the community and benefit the branch office/HHC/SVH.
• Develops positive relationships on behalf of the HHC/SVH with government regulators, patients, families, area health care, physicians, and the community at large. Acts as a resource of information to the community related to health care issues.
• Comply with, support and enforce HHC/SVH policies involving all safety and infection control procedures.
• Promote and understanding of and compliance with all rules regarding patient's rights; promote positive relationships with patients, visitors and regulators.
• Supervise, conduct and participate in department and branch office education activities and staff meetings.
• Utilize the quality improvement process in all areas of branch office operation.

Qualifications

• High School Diploma required
• Bachelors Degree preferred
• Minimum 1 year hospice experience
• Minimum 1 year business development experience
• Must have valid drivers license and auto insurance
• Working knowledge in Microsoft Word and Excel software
• Attention to detail in composing, typing and proofing materials
• Excellent spelling, grammar and written communication skills
• Excellent telephone and oral communications skills
• Ability to maintain high level of confidentiality
• Ability to respond in a professional manner to Supervisor, Patients, Families, Business Associates and the General Public
• Ability to define problems, collect data, establish facts and draw valid conclusion
• Must have reliable transportation

About Our Line Of Business

Hospice Home Care, an affiliate of BrightSpring Health Services, focuses on providing hospice care to local patients and their families. We concentrate on managing a patient's pain and other symptoms first and foremost, while also providing emotional and spiritual support to the family. The holistic care approach to providing hospice services by the entire care team sets Hospice Home Care apart. We believe the quality of life to be as important as length of life. Hospice Home Care offers routine home care, respite, general inpatient care, and continuous care.