Senior Business Director, Operations Strategy

Senior Business Director, Operations Strategy

As a Senior Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Retail Bank Operations is transforming to achieve high scalability and enable accelerated growth of the Retail Bank business. The Senior Business Director, Operations Strategy will be the primary strategy and analysis partner to the Operations leadership team, who will collectively drive the transformation vision and execution. This role involves developing data-driven strategies; collaborating with Product, Technology and Data Science (including cutting-edge AI) to identify solutions; and strengthening foundations for operational excellence. The Senior Business Director will lead a team of 15-20 Business Analysts dedicated to transforming Retail Bank Operations and delivering operational excellence objectives.

The critical skills for this role include leading detailed operational performance analyses, developing clear and actionable transformation strategies across multiple domains, establishing prioritization frameworks to guide investment and execution, and engaging senior stakeholders across the enterprise. A strong results orientation and exceptional communication skills are essential to drive valuable outcomes, build organizational alignment, and elevate the transformation's results.

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
• Leadership: May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
• Product: Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics
• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor's Degree
• At least 5 years of experience performing quantitative analysis
• At least 5 years of experience performing qualitative analysis
• At least 3 years of experience performing people management
• At least 3 years of experience performing project management

Preferred Qualifications:

• Master's Degree
• 5+ years of experience in people management
• 3+ years of experience in product development
• 3+ years of experience in financial modeling
• 3+ years of experience in economic forecasting