Operations Director - Remote Eligible

Operations Director - JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Director of Operations reports into the Sr. Director of Operations and leads an organization of highly skilled technicians, engineers and managers in delivering Material Handling, Industrial Automation, Robotics and Facilities Services in a 24x7 logistics/warehousing environment. The scope of the role includes roughly 15 million sq-ft of space across 30+ buildings and oversees a Senior Regional Maintenance Manager and/or Regional Maintenance Managers. This Operations Director role is responsible for driving accountability of teams to deliver service levels as described in the Master Work Order and measured by the Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility. The successful candidate will be a strong leader who uses data to drive results, holds the team accountable for exceeding expectations while maximizing client satisfaction.

Essential functions include:

• Owns and drives the safety culture on the account, starting with role modeling safe behavior and ensuring accountability against the account's safety policies and procedures program.
• Responsible for driving the positive direction of the account's contract Key Performance Indicators to include establishing the account's processes, procedures and programs; driving accountability against the set processes and procedures; and ensuring continuous improvement.
• Responsible for managing and meeting the account's Labor, Parts, Repairs, and Maintenance (PRM) budgets.
• Establishes, improves, and ensures consistency and accountability against the account's Quality Maintenance program driving Operational Equipment Efficiency and Uptime in the positive direction.
• Provide operational leadership setting the accounts technical direction through a team of Regional Managers. Ensures that maintenance fundamentals are in place and executed against.
• Drives development and implementation of Standard work & Leader Standard Work to minimize variation.
• Responsible for prompt response to client requests: including timely root cause analysis and corrective action plans when gaps are identified.
• Works with their Sr. Operations Director leadership to drive seamless service delivery essentially resulting in a matrix organization for all regions.
• Proactively identifies issues with people & processes and develops gap closing actions to prevent issues.
• Works closely with Client senior leadership to translate strategy into tactical execution.
• Drives compliance against all Federal, State and Local regulations.
• Reviews program metrics daily to identify negative trends and deploy corrective actions. Also identifies positive trends to extract best known methods and implement across the account to drive Operational Equipment Efficiency and Uptime.
• Works directly with the client business unit directors for their assigned portfolio
• Other duties as assigned.

Skills:

• Proficient with Microsoft Office Products to include Outlook, Excel, PPT, and Word.
• Experienced with Computerized Maintenance Management Systems: Infor EAM experience is a plus.
• Ability to learn ad-hoc apps and various computer based programs.
• Strong Client Relationship skills
• Contract Administration
• Preventive Maintenance & Reliability Engineering including QA/QC and Business Continuity
• Must be a strong leader of leaders as the role will oversee all areas of operations and maintenance.
• Strong technical background; must have the ability to engage in supporting unplanned downtime events to bring resources to drive resolution 24 hours a day, 7 days a week, and 365 days a year.

Personal Skills:

• Executive presence
• Ability to lead and motivate others
• Excellent oral and written communication skills
• Sense of Urgency, Attention to Detail and uncompromising drive for Continuous Improvement
• Demonstrated ability to drive results through ownership
• High level of Customer Obsession
• Keen ability to recognize, attract and develop top talent.
• Has an innate curiosity and the desire to deep dive issues.

At JLL, we work together to create a brighter future for our clients, colleagues, and communities. Our collaborative culture—locally and globally—drives innovative solutions. We value wellbeing, inclusivity, and belonging, ensuring every team member feels supported. JLL is proud to be an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

240,000.00 – 312,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Boise, ID, Chicago, IL, Houston, TX, Olympia, WA, Pensacola, FL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay