Client Services Operations Director

Client Services Operations Director

Live Nation is committed to delivering first class concert and event experiences for fans, artists and tournament organising bodies.

The Client Services Operations Director will have the responsibility for operational planning and delivery of entertainment shows and fan experience activations during major global events and bespoke activities. The role involves the end-to-end management of ground-breaking new music platforms on a global scale.

This is a hybrid role with an emphasis on operational delivery and execution for shows and relationship management with our key partners, organising bodies, and artist management, ensuring an excellent experience for all stakeholders. Successful management and timely operational delivery of events, experiences and shows across our relationships with the NFL and UEFA, amongst others, is key.

The role will work in tandem with the current operations team to cover all operational needs alongside project management with local market resources while maintaining centralised client management, relationships and operational oversight, ensuring the successful completion of events with a key focus on safety, financial efficiency and scrutiny of specifications and costs.

This position has a primary focus on the relationship and activities of Live Nation's key partners and will be responsible for maximising the value of these relationships. These relationships require meticulous Account Management to maintain excellent, best in class, standards year-round, guiding the relationship strategically.

This role includes extensive global travel.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

• Demonstrable experience manging multiple clients/partners/projects and key relationships
• Strong project management skills
• Demonstrable experience managing outdoor events or shows and delivery of multiple projects at same time essential
• Good expertise in planning, operational production, and technical requirements
• Strong knowledge of industry best practise
• Strong project management skills and expertise in scoping and delivering shows and events, successfully and on time and on budget
• Good understanding of TV and broadcast production
• Expertise in managing successful supplier and stakeholder relationships, contract negotiations, agreements, and procurement with existing strong relationships to capitalise
• Demonstrable understanding of legal compliance and regulations for event operations
• Demonstrable business and financial acumen with a strong understanding of budgetary planning, forecast and control
• Highly organised, with strong analytical thinking and ability to evaluate data
• Demonstrable problem-solving, decision making and judgement for improving processes, increasing efficiency and profits
• Strong engaging communicator both written and verbal with high attention to detail

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• A proactive, collaborative and organised working style
• Proven ability to work calmly and efficiently under pressure
• Entrepreneurial mindset, self-aware, pro-active and demonstrates initiative
• Results orientated with high focus on service quality and operational efficiency
• Highly adaptable with strong ability to adapt to change
• Fosters teamwork
• Continuous learner, who provides and solicits honest and actionable, feedback
• Treats people with respect and inspires the trust of others, works with integrity, aligns with company values

What the role includes

• Manage a portfolio of key clients across multiple categories and events
• Successful management and timely operational delivery of all shows and events
• Create and manage processes that delivers accurate and timely financial reporting for events. Resolve or escalate financial concerns as required
• Continuously strengthen day-to-day client relationships through exceptional client service, detailed knowledge of client's industry and business, impeccable delivery and client engagement
• Develop and maintain relationships with key Live Nation teams to ensure the desired program delivery and results for clients
• Provide direction for the team in terms of program execution, resource deployment, program recaps and reporting, and special projects/initiatives
• Develop detailed understanding of client's business and identify opportunities for business and/or brand growth through entertainment marketing programs
• Oversee delivery of the contract
• Foster an environment which is team-oriented and in which the exchange of ideas among staff is encouraged
• Explore new technologies, marketing trends, and data and analytics practices to add value to clients
• Identify opportunities to engage internal resources

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.