RVP Sales & Marketing CALA East

Sales Strategy Manager

Establishes and executes site-level sales strategy. Responsible for on-site coordination of sales and sales administration. Provides direction to the sales management team and supports the team with resources and conflict resolution. Coordinates sales efforts with Vice President of Marketing to ensure coordination of marketing and sales efforts. Participates in the performance management, coaching, recruiting, and selection of the sales workforce. Oversee the customer sales experience and proactively responds to customer concerns.

Candidate Profile

Education and Experience

• College degree preferred
• Minimum 10 years' experience in management of sales, marketing or administration
• Minimum 10 years' experience in vacation ownership

Required Qualifications

• Proficiency in reading and writing English.

Successful Candidates Will Be Willing To:

• Work in close contact with the general public in sales and situations that require strong communication and customer service skills
• Openness to adapt to different cultural contexts based on location
• Must be willing to work weekends and holidays as required by business needs

Job Specific Tasks

Developing and Executing Strategy

• Contributes to the development of long-term function and strategy of the project.
• Develops a culture of excellence in all facets of project operation.
• Develops and ensures sales management implements philosophy of tour efficiency and is profit driven (rather than strictly volume driven), while building strong team values.

General Business Management

• Implements and manages daily administrative procedures in compliance with company policy and practical business process.
• Forecasts and budgets annual sales targets.
• Addresses personnel issues in compliance with company policy.
• Ensures proper communications are maintained with all staff personnel or others associated with project operations. Standard review process participation.
• Ensures Sales department works with Marketing department to achieve project goals.

Managing the Guest Experience

• Manages the sales floor to ensure guest tour flow experience is efficient and conducive to sales presentation discussions and purchase deliberations.
• Resolves any unresolved guest issues that have been escalated.
• Monitors guest experience survey data and follow up with department leaders as appropriate.
• Ensures Sales Gallery meets or exceeds all property standards.

Maintaining, Analyzing, & Communicating Key Reports

• Uses reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest [VPG], close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash) to evaluate overall project and team effectiveness.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.