Chief Commercial Officer - Global Career Product

Chief Commercial Officer

We are seeking a talented individual to join our Career Products team at Mercer, a Marsh business. This role will be based in New York, Boston, Atlanta or Washington, D.C. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Chief Commercial Officer is responsible for driving global revenue growth and market expansion across all customer-facing functions. This includes sales, pricing, global commercial partnerships, go-to-market strategy, customer success, and commercial operations.

The CCO will translate product innovation into scalable commercial outcomes, align regional execution with global strategy, and build a high-performance product revenue organization across mature and growth markets.

This role is both strategic and operational: shaping long-term commercial direction while owning near-term performance.

We will count on you to:

Manage Commercial Strategy & Growth

• Define and execute the global commercial strategy aligned with Career business strategy and product strategy
• Own revenue growth, market penetration, and customer lifetime value across regions
• Identify and prioritize new markets, segments, and monetization opportunities
• Lead pricing, packaging, and commercial model design (B2B, B2C, enterprise, channel, hybrid)

Go-To-Market & Sales Leadership

• Oversee global sales strategy, including enterprise, mid-market, and channel sales
• Drive consistent go-to-market execution across regions while allowing for local adaptation
• Contribute to setting of revenue targets, forecasts, and KPIs for local markets
• Ensure disciplined pipeline management
• Build and scale a high-performing, metrics-driven sales organization through upskilling, hiring and active, structured sales enablement

Customer & Revenue Operations

• Own customer acquisition, retention, and expansion strategies
• Partner with Product and Customer Success to improve onboarding, adoption, and renewal rates
• Establish best-in-class commercial operations (CRM, forecasting, compensation, analytics)
• Ensure customer feedback loops inform product roadmap and commercial prioritization

Partnerships & Ecosystem

• Develop and manage strategic partnerships, alliances, and distribution channels to accelerate growth
• Negotiate and manage global commercial agreements
• Build an ecosystem that extends reach, reduces friction, and increases switching costs

Leadership & Governance

• Lead and develop senior commercial leaders across regions
• Act as a key advisor to the Global Head of Product & AI as well as the President of Career and the Career Executive Leadership team on growth strategy and market dynamics
• Ensure compliance with regional regulatory, pricing, and contractual frameworks
• Foster a performance culture with accountability, transparency, and collaboration

Success Metrics

• Revenue growth (absolute and CAGR)
• Market share expansion in priority regions
• Sales productivity and pipeline conversion
• Customer retention, expansion, and lifetime value
• Time-to-market and GTM execution effectiveness

What you will need to have:

Experience

• 15+ years of progressive commercial leadership in a global product-based business
• Proven success scaling revenue across multiple geographies
• Deep experience owning sales, GTM, and pricing at executive level
• Track record of working closely with Product and Engineering teams
• Experience operating in complex, matrixed, international organizations

Skills & Capabilities

• Strong commercial intuition grounded in data and analytics
• Ability to balance global consistency with regional nuance
• Excellent negotiation and executive-level communication skills
• High operational discipline with strategic vision
• Comfortable leading through ambiguity and rapid change

Personal Attributes

• Results-oriented with strong ownership mindset
• Collaborative leader who builds trust across functions
• Commercially minded
• High integrity and sound judgment in complex decision making

Why join our team:

• To be part of a company with a strong brand, committed to making a difference in people's lives.
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.