Offer To Cash Operations Director Saudi Arabia

Offer To Cash Business Process Director

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Medtronic Saudi Arabia is seeking a dynamic and experienced Offer To Cash Business Process Director to lead and oversee the entire Offer To Cash (O2C) cycle, ensuring operational efficiency, compliance, and continuous improvement.

This pivotal role focuses on managing the execution and ongoing enhancement of the full O2C cycle, driving streamlined operations, and aligning processes with strategic business objectives.

As the Offer To Cash Business Process Director, you will be responsible for driving operational effectiveness, optimizing financial processes, and ensuring seamless integration across teams while maintaining regulatory compliance.

Responsibilities may include the following and other duties may be assigned:

Daily Operations Leadership & Support: Manage all aspects of the O2C operations, including efficient credit management, liaising with customer care for timely order entry, logistics management for timely deliveries and pod collection, pricing and quotations, consignment management, working closely with the Operations Excellence team for dispute resolution, and data matching and uploading.

• Lead and oversee daily O2C activities to ensure timely execution and alignment with service level agreements (SLAs).
• Monitor invoice status movements to ensure performance meets or exceeds SLA targets.
• Develop and maintain detailed action plans by functional area, outlining resource needs, transaction volumes, and prioritization logic for both outstanding and incoming transactions.
• Track team and individual performance against SLA commitments, identifying and addressing gaps proactively.
• Collaborate with functional and commercial leaders to update risk mitigation plans and escalate unresolved issues as needed. Oversee risk management and crisis response plans.

Regulatory Compliance: Ensure compliance with local regulations, corporate policies, and industry standards in all operational aspects.

Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including customers, partners, and regulatory bodies.

Logistics & Supply Chain Coordination:

• Ensure the accuracy, timeliness and completeness of documentation provided by internal and external logistics teams related to customer product deliveries.
• Foster cross-functional collaboration between Commercial, Customer Care, and Logistics teams to drive compliance with delivery standards and support continuous improvement initiatives across the supply chain.

Operational Performance Monitoring:

• Conduct daily and weekly tracking of key performance indicators (KPIs)
• Analyze root causes of underperformance and align findings with action plans.
• Define and implement corrective measures in collaboration with Sales, Customer Service, Business operations, Credit Services and Logistics teams, tailored by assignment and functional area.
• Escalate unresolved performance gaps or misalignments through the appropriate organizational channels.

Reporting and Governance:

• Prepare and lead weekly operational reviews with key stakeholders, ensuring follow-through on action items and accountability against agreed plans.
• Consolidate bi-weekly updates on progress, KPIs, and challenges, presenting summary findings and improvement actions.
• Deliver monthly executive-level reporting for the Steering Committee, including performance metrics, insights, and updates on the improvement roadmap.

Continuous Improvement: Drive continuous improvement initiatives to enhance operational efficiencies, risk management, and service quality.

Required Knowledge and Experience:

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field. An MBA is preferred.
• Proven experience (10+ years) in operations, credit & collections, logistics, customer care, and public sector, within highly transactional environments, gained both in and outside of Saudi Arabia.
• Deep understanding of the operational, regulatory, and financial landscape in Saudi Arabia.
• Excellent leadership, interpersonal and stakeholder management skills; capable of collaborating effectively with cross-regional teams, being agile to adapt to change, and leading through influence.
• Strong strategic thinking, analytical and process optimization skills.
• Technology Proficiency: demonstrated IT capabilities, including familiarity with emerging innovations such as Generative AI, Hyper Automation, and related technologies.
• Fluency in English and Arabic languages.

Physical Job Requirements: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). This position is eligible for an annual long-term incentive plan.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.