Seasonal Crowd Control Specialist - Borgata

Crowd Control Specialist

Atlantic City, New Jersey

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Crowd Control Specialist, you will be a vital part of our team, providing a safe and secure environment for both guests and staff while acting as a visible deterrent in our bustling venue! Your quick response to emergencies and ability to handle security situations will ensure peace of mind for everyone on property. If you're ready to step up, make a real difference, and thrive in a dynamic atmosphere, we want you to join our dedicated team!

THE DAY-TO-DAY:

• Provide excellent guest service to guests and employees and resolve complaints and issues involving both guests and employees.
• Act as a first responder in emergency situations, render appropriate first aid to injured persons and following established protocol for reporting injuries.
• Monitor alarm system and surveillance cameras.
• Perform gaming drops/transactions, including carrying drop boxes and chip carriers.
• Act as a dispatcher to relay information, messages and/or emergencies to or from appropriate personnel using telephones or two-way radios. Write reports of daily activities and irregularities such as property damage, theft, guest or employee accidents, or unusual occurrences.
• Assist in emergency situations by securing the scene to prevent further loss or damage, advise personnel of threats and potential threats, summon emergency responders to the incident, and initiate and conduct evacuation procedures.
• Required to successfully attend and pass all recurring mandatory legal, defensive tactics, first aid, CPR/AED training/drill as a condition of employment. Maintain proficiency in the use of all assigned equipment.

THE IDEAL CANDIDATE:

• High School Diploma or GED is Required
• 1+ Years of Prior Relevant Experience in Customer Service Experience is Required

THE PERKS & BENEFITS:

• Opportunities for professional development and career advancement including networking opportunities, and community volunteer programs
• A supportive and collaborative work environment
• Wellness incentive programs to help you stay healthy physically and mentally
• Companywide discounts on hotel, entertainment, shopping, and food & beverage
• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond
• Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day
• Free on-site parking, making your commute hassle-free and convenient

Pay Rate:

$22.04

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.