Associate Director, Operations Excellence

Associate Director, Operations Excellence

The Associate Director, Operations Excellence reports directly to the Head of Operations Excellence (part of the S&P DJI Data Group) and is accountable for driving metrics, reporting, and program management within SPDJI's Operations function. The team plays a critical role in supporting and enhancing our day-to-day operations—while also driving disciplined delivery of strategic initiatives and managing our internal business analytics and reporting. Operating with an enterprise mindset, Data Operations Excellence partners closely with Technology, Product, R&D, and the rest of the Operations function to enable cross-functional teams to execute and deliver while also providing them the essential intelligence they need to make data-informed decisions.

Responsibilities and Impact

Program Management & Execution Excellence

• Lead cross-Operational and cross-functional initiatives to streamline operational processes, reduce friction, and improve end-to-end execution across Operations.
• Establish program management best practices related to design, infrastructure, documentation, and ways of working to empower teams to execute and deliver.
• Own goal-setting and reporting for managed teams and deliverables.

Business Operations, Metrics & Reporting

• Identify ways of quantifying everyday tasks and workflows to inform senior leadership about areas of opportunity, cost analysis, and resource management.
• Develop dashboards & data visualizations via a number of different applications to provide clear, real-time insights into work being done and progress toward objectives & key results.
• Establish and manage data pipelines across Operations and Technology to enable on-demand access to analytics.

Leadership & Influence

• Act as a trusted advisor to team leader and other senior leaders, providing clear insight on operational risk, program health, and roadblocks.
• Build and lead high-performing teams with strong accountability, continuous improvement mindsets, and enterprise perspective.
• Lead by example and establish trust with team members and colleagues via authenticity and empathy.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $104,435 to $167,490. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits.

Include for roles that are bonus plan eligible, including sales commission plans.

What We're Looking For

Required Qualifications

• Bachelor's degree in Business, Operations, Engineering, Finance, or a related discipline.
• 7+ years of experience in business operations, operational risk, controls, or governance within regulated or complex environments.
• Robust knowledge of index methodologies, the index industry, and financial markets.
• Strong analytical capability with experience defining and applying KPIs to inform decisions and keep stakeholders abreast of progress.
• Data visualization expertise (PowerBI, Tableau, etc.) with portfolio available upon request.
• Proven track record of leading cross-functional initiatives.
• Superior communication and influencing skills, with the ability to partner effectively with multiple stakeholders with different requirements and expectations.
• Experience with process improvement and automation approaches (e.g., Lean, Agile, continuous improvement, workflow automation).

Preferred Qualifications

• Advanced degree in Business, Operations, Risk Management, or a related field.
• Professional certifications such as Lean Six Sigma, PMP, Agile, or risk-related credentials (e.g., ORM, CRISC) are advantageous.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

About S&P Global Dow Jones Indices

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 ® and the Dow Jones Industrial Average ®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.

S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/spdji.

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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