Sr. Account Director, Business Development (patient First Digital Solutions) - US Remote - Remote Eligible

Job Title

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

Job Description

This role is responsible for driving revenue growth across Thermo Fisher Scientific's Clinical Trial Solutions & Patient First Digital Solutions portfolio, with a strong emphasis on patient engagement, recruitment and retention services. The individual will commercialize integrated, end-to-end capabilities including digital patient recruitment and pre-screening, site and hybrid enrollment strategies, patient retention and concierge support, and diversity-focused outreach programs. Leveraging advanced data analytics, real-world insights, and omnichannel digital campaigns, the role will position differentiated solutions that accelerate enrollment, reduce screen failure rates, and improve patient experience and retention. Success in this role requires the ability to articulate clear ROI to sponsors by connecting innovative technology, global operational scale, and patient-centric strategies to faster, more predictable clinical trial delivery.

BD Role

• Leads the direct sales efforts for patient engagement, patient recruitment and patient retention/support solutions.
• Defines the strategy, plans and executes innovative initiatives to maximize profitability and growth.
• Manage global multi-service sales team for comprehensive suite of patient engagement, patient recruitment and patient retention/support solutions.
• Ensures steady pipeline of opportunities to drive revenue generation are identified and developed to increase market penetration.
• Builds stakeholder engagement plans, develops and cultivates relationships and works cross-functionally with colleagues to create proactive solutions and flexible commercial models that deliver value for PPD's clients.

Essential Functions

• Orchestrates RFP strategy calls, develops client proposals, prepares client presentations, and negotiates and closes contracts. Signs new business authorizations at or above assigned authorization goal.
• Makes cold calls and client visits; maintains sales database; maintains cold call and client visit activity reports.
• Ensures client satisfaction through periodic client contact; report and develop recommendations to address client dissatisfaction; respond to all client requests.
• Ensures achievement of gross authorization targets and growth of new partnerships.
• Provides collaborative leadership with strategic partnerships, biopharma, alliance and growth account teams, as well as, operational colleagues to broaden and expand PPD's service offerings and support strategic selling initiatives.
• Assesses client satisfaction and recommends opportunities for improvement to ensure the overall success of the account.
• Stays abreast of market trends and identifies opportunities for penetration of additional partnerships.
• Mentors new colleagues as needed.

Education and Experience

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years') or equivalent combination of education, training, & experience.

Knowledge, Skills and Abilities

• Scientific, sales and/or marketing background with concentration in pharmaceutical/biotech area.
• Proven track record of developing mid- and high- level business contacts.
• Excellent interpersonal skills in order to manage and fully integrate with Operations, Finance, Bids & Contracts and Marketing, and follow-up to expand relationships and business opportunities.
• Demonstrated experience in identifying and developing sales leads, making professional presentations, managing the sales process through close, and handling all aspects of contract negotiations.
• Understanding of sales automation systems and Microsoft Office programs.

Working Conditions and Environment

• Work is performed in an office environment with exposure to electrical office equipment.
• Occasional drives to site locations with occasional travel both domestic and international.

Physical and Mental Requirements

• Frequently stationary for 6-8 hours per day.
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
• Frequent mobility required.
• Occasional crouching, stooping, bending and twisting of upper body and neck.
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Frequently interacts with others to obtain or relate information to diverse groups.
• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.
• Requires multiple periods of intense concentration.
• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.
• Ability to perform under stress.
• Ability to multi-task.
• Regular and consistent attendance.