SVP Revenue Operations

SVP of Revenue Operations

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

This is one of the most critical hires we are making at Uniphore. Reporting directly to the Chief Revenue Officer, the SVP of Revenue Operations will be a true partner to the CRO — the operational counterpart who turns strategy into execution and keeps our global revenue engine running at full force. We are a Series F, AI-native company on the path to $200M+ ARR, and this leader will be instrumental in getting us there. This role requires equal parts strategic thinking and hands-on execution: someone who can set the vision, fix what's broken today, and build the foundation for what comes next. You will work closely with the CEO, CFO, and General Counsel, and own the systems, processes, and cadence that give our field organization the clarity and structure to win.

What You'll Own

• Serve as the CRO's operational right hand — co-owning the global GTM strategy and ensuring tight alignment across Sales, SEs, Specialists, SDRs, and Customer Success.
• Establish a rigorous operating cadence — weekly forecasts, monthly business reviews, quarterly planning — that drives accountability and predictability.
• Build and deliver forecasting models, pipeline frameworks, and dashboards that give leadership real-time visibility into business performance.

• Lead Annual Fiscal Planning: territory design, quota setting, financial goal alignment, and market segmentation.
• Own sales compensation plan design in partnership with Finance and HR.
• Anchor the Win Desk — the central authority on deal acceleration, pricing governance, discount approvals, and deal terms.
• Develop playbooks that help the sales team move fast without sacrificing margin or compliance.

• Own the revenue technology roadmap — Salesforce, Outreach, Clari — and drive adoption and optimization across the org.
• Build analytical models that surface growth opportunities and translate data into clear, actionable decisions.

• Build and lead a RevOps team capable of supporting a global, high-growth organization.
• Work closely with the CEO, CFO, and GC as a trusted operational partner — and represent RevOps in board reviews and executive QBRs.

What We're Looking For

• 15+ years in revenue operations, with at least 5 years at VP or SVP level inside a high-growth B2B SaaS or AI/data platform company.
• Experience building and scaling RevOps at a company in the $100M–$500M ARR range — you've done this before.
• Deep hands-on expertise in Salesforce, Clari, and Outreach — as an architect, not just a user.
• A builder and a fixer: you can design the long-term strategy and fix broken processes at the same time.
• Strong financial acumen across quota design, compensation modeling, and territory planning.
• Collaborative by nature — high EQ, trusted by cross-functional leaders, and known for building chemistry across the org.
• Clear, compelling communicator who can make complex operational data simple for any audience.
• Experience in AI or enterprise software strongly preferred.

Benefits :

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

USA - CA - Palo Alto

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.